FREQUENTLY ASKED QUESTIONS
Yes, the product you receive will be exactly the same as shown in the photos. All images are taken from real products in our warehouse. We do not use Photoshop to alter body shape or facial features.
After your order is shipped, you will receive an email with your tracking number. You can track it directly via our Order Tracking Page or using UPS/FedEx official websites.
Due to the intimate nature of our products, we do not accept returns or exchanges once the product has been delivered and unsealed.
However, if the product arrives damaged, defective, or significantly different from the description, we offer a 100% free replacement or full refund, including shipping costs.
To initiate a claim, please contact our support team within 48 hours of delivery with clear photos or videos of the issue.
Your satisfaction and trust are our priority.
Most dolls are limited editions. However, some popular models are restocked based on demand. You can contact us or subscribe to notifications on the product page.
Yes! We offer various customization options such as skin tone, eye color, wig style, and breast size. Please visit the Customization Page or contact our support team.